Privacy Policy

This privacy statement was last updated on October 9, 2026 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you via https://www.zxchem.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

• we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
• we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
• we first request your explicit consent to process your personal data in cases requiring your consent;
• we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
• we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 Contact – Through phone, mail, email and/or webforms

For this purpose we use the following data:

• A first and last name
• An email address
• IP Address
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
• Geolocation data

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We determine the retention period according to fixed objective criteria: Inquiry submissions stored in the website backend are kept for approximately one week. Copies delivered to our business email are retained only as needed to respond to the inquiry, prepare quotations and maintain the related business correspondence. Submitting an inquiry does not automatically subscribe you to marketing emails.

1.2 To support services or products that a customer wants to buy or has purchased

For this purpose we use the following data:

• A first and last name
• An email address
• IP Address
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
• Geolocation data

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We determine the retention period according to fixed objective criteria: Business correspondence is retained for as long as it is needed to handle the inquiry, quotation, order or customer-support request and any applicable record-keeping obligations. Website backend copies of inquiry submissions are kept for approximately one week.

1.3 Compiling and analyzing statistics for website improvement.

For this purpose we use the following data:

• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
• Geolocation data
• IP Address

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We determine the retention period according to fixed objective criteria: Analytics information is retained according to the data-retention settings of the analytics service in use. Individual cookie expiration periods are described in our Cookie Policy. Consent can be withdrawn at any time through Cookie preferences.

2. Sharing with other parties

We only share this data with processors and with other third parties for which consent must be obtained.

Processors

Name: SiteGround
Country: United States and other SiteGround hosting locations
Purpose: Website hosting, technical operation, security and storage of inquiry submissions

Third parties

Name: Google (Analytics, Ads and YouTube)
Country: United States / Ireland, with international data processing
Purpose: Website analytics, advertising measurement and embedded videos, subject to cookie preferences. Google privacy information: https://policies.google.com/privacy
Data: IP addresses processed by the service, cookie and device identifiers, browser and device information, page interactions and approximate location; inquiry form contents are not intentionally sent as analytics data

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy. 

4. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

5. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

6. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

7. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

8. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

• You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
• Right of access: You have the right to access your personal data that is known to us.
• Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
• If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
• Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
• Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

9. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

10. Contact details

Hainan Zhongxin Chemical Co., Ltd.
Room 1001, Building A, Caohejing Center, No. 1520 Gumei Road, Xuhui District, Shanghai, China.
China
Website: https://www.zxchem.com
Email: sales@ex.comzxchem.com.cn
Phone number: +86-21-54265599

11. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

Name

Name

Email

Submit a request for access to the data we process about you.

Submit a request for deletion of the data if it is no longer relevant.

Submit a request to receive an export file of the data we process about you.

Annex

Inquiry information and business correspondence

We use the information you submit through our inquiry forms to respond to your request, discuss product requirements and provide related business support. Inquiry records stored in the website backend are retained for approximately one week. Copies received in our business email accounts are retained according to business needs. Submitting an inquiry does not automatically subscribe you to marketing emails. Our hosting and email service providers may process inquiry information as needed to operate the website, deliver messages and store business correspondence.

Cookie preferences and measurement

Complianz stores your cookie choices in cookies in your browser. You can change or withdraw your choices using Cookie preferences. Optional cookies require your consent. We respect supported Do Not Track and Global Privacy Control signals. Google Site Kit uses advanced Consent Mode: before consent, Google may receive consent signals and cookieless measurement requests while optional cookie storage is denied. When you consent, Google Analytics, advertising measurement and embedded content may use the cookies described in our Cookie Policy. Location information used for measurement is approximate and does not represent precise GPS location.